TERMS AND CONDITIONS: BICYCLE HIRE

Cycle the City want to ensure you have a great time riding our bikes. For the benefit of all concerned and to make the most of your cycling experience, please take a moment to read our Terms and Conditions.

BOOKINGS

  1. Payment is required at the time of booking and without payment, no booking is guaranteed.
  2. Booking must be made via the booking calendar, unless arranged by email and paid for in advance.
  3. You will be required to bring a form of Photo ID for us to hold as a deposit during the hire period.

CANCELLATIONS

  1. Bookings are non-refundable but cancellations made at least 3-days before the booking date may be rescheduled.
  2. Cycling is an outdoor activity and bookings go ahead in the rain. We will only ever offer a refund or credit note in the event of a weather warning, making it unsafe to cycle. If you are concerned about cycling in the rain, please only book once you’ve seen the forecast.

COLLECTION

  1. Bikes must be collected and returned from the point of hire; we are unable to deliver or collect bikes.
  2. If you’re collecting after 11am, please let us know in the comments section, by phone or text. Collection after 11am without prior notice may mean our container is locked up when you arrive – in which case, please call.

DURING THE HIRE

  1. During your hire period, you are entirely responsible and fully liable for  any damage caused to any person or property.
  2. In the event of the bike(s) being damaged, lost or stolen; the full value of the bike, equipment or parts will be recovered, plus any other losses to the business to restore the business to its original state.
  3. Bikes must be returned to the place of hire.
  4. Damages: Any damage or incident that occurs to the bike must be reported on return. The tariff for damages is as follows: puncture: £10, buckled wheel: £40, Lost Key: £10, Lost lock: £25; Damaged\lost basket or saddle; £50, Lost Helmet: £25, Bike lost/stolen: £550.
  5. Late Fees: 10-minutes: no charge; 10-minutes – 1 hour: £8; more than 1-hour: £16.
  6. Cycle the City will provide you with a classic-style bicycle, which is not designed to withstand aggressive or off-road use. As a result, Cycle the City expect them to be treated with care and consideration
  7. Being unfit to cycle due to alcohol is against the law. Cycle the City reserve the right to refuse participation if they believe that there is a risk to the safety of a guest(s) or others.
  8. To hire a bike we us you must be a competent cyclist.

If you have any questions with regards to our Terms & Conditions please get in touch.

  • star rating  I organised a sightseeing cycle tour around Bristol for a group of 19 for my office team day. Luckily the weather was amazing, but the tour was informative, fun and... read more

    lcarter033
    September 1, 2019
  • star rating  The service provided by Harry and James was excellent and they were very flexible and friendly. We thoroughly enjoyed the return ride from Bristol harbour to Portishead via Avon... read more

    lloydb841
    August 7, 2020
  • star rating  We rode through Bath and found the route to Bristol well signposted. The track from Bath is a gentle slope uphill but the track is well made and almost pothole... read more

    Paul R
    May 18, 2018
  • star rating  We rented two bikes to cycle from Bristol to Bath. Comfy bikes in perfect condition, superfriendly, relaxed and cooperative staff. Highly recommended!

    JanineBK020
    July 7, 2019
  • star rating  Booked this as a surprise activity for a couple of friends celebrating their birthdays. The ride was easy and taken at a good pace suitable for all ages and abilities.... read more

    PollyParrot62
    September 3, 2018